1. Introduction
1.1 1xBet India reserves the right to modify the terms and conditions at any time without prior notice. They take effect as soon as they are published on this page without retroactive effect with regard to bonuses and promotions. It is the responsibility of the user to familiarize themselves with these terms and conditions and to refer to them regularly. Any deposit or play on 1xBet India implies that any user of the platform accepts these terms.
2. Account
2.1 Opening an account is necessary in order to play for real money on 1xBet India.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries that are not available on the registration form cannot create an account or play on 1xBet India.
2.4 The Company allows only one (1) account per player, household, IP address, email address, phone number, payment method (debit or credit cards). In the event that our security system detects identical information across multiple accounts, this is considered "multi-accounting", which is strictly prohibited and, in such cases, all accounts may be immediately closed by the fraud department.
2.5 If multiple players wish to play at our casino from a shared computer network (dormitories, fraternities, etc.), or from the same household, we strongly recommend that they contact our support service before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be required to complete a registration form and provide the following personal information: a "username", a "password", "Last name", "First name", "email", "phone number", "residential address", "gender", "date of birth" and "currency". The name registered on the player's account must correspond to the player's legal name and identity.
2.7 It is the player's responsibility to ensure that they are the sole person able to access their account by keeping their login information secure. We recommend that our users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing upper and lower case letters, alphabetic characters, special characters and numbers. The minimum suggested length is eight characters including one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of nicknames and/or avatars that it deems inappropriate, including those with a political, racist, pornographic, insulting, violent character, or those that promote terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts :
2.9.1.1 An account on which no activity has been recorded for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply account management fees of INR 500 per month on any inactive account with a positive balance. In such cases, these fees will be deducted from the active cash balance until the account is active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players have the option to recover remaining funds in their inactive accounts by logging into their personal area and requesting a withdrawal.
2.9.1.5 In cases of blocked and/or excluded accounts, players must necessarily contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc…
3.2 Any withdrawal request requires prior account verification. The required documents are as follows :
- A valid identity document (passport, driving licence or national identity card).
- A proof of address less than 3 months old in PDF format showing the full name and address of the customer. Considered proofs of address are bank account statements, payslips, water, gas, electricity bills as well as landline/internet telephone bills.
- Any official document issued by the user's bank showing the IBAN and the BIC/SWIFT code.
If you fail to provide one of these supporting documents, you must inform customer support.
3.3 All 1xbet accounts may be subject to a general or specific verification regarding the player's age, identity, payment methods as well as compliance with our Terms of Use. In the event that the player does not meet the required time limits to verify their account, 1xbet reserves the right to temporarily suspend access to the games.
3.4 If you wish to verify your account prior to any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), make sure to upload all requested documents within the allotted time following the instructions. Each link allows the upload of a single document.
3.6 The information on the documents submitted must correspond to the information provided by the player when creating their 1xbet account. The player undertakes to inform customer support of any change in circumstances, in order to keep their account up to date and verified by providing supporting documents.
3.7 The player should take care to submit a complete file containing authentic, legible and good quality documents so that processing times can be respected.
3.8 The processing time for account verification is 1 (one) business day, once all necessary supporting documents have been received. However, the timeframe may be affected by an extraordinary and unusual situation.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises 1xbet to use Electronic Service Providers (ESP) and/or third-party payment providers for the processing of various financial transactions, and therefore agrees to be directly bound by the general terms and conditions of said partners.
4.3 By choosing a deposit method, the player accepts the conditions and any fees that may be applied by a third party, such as their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must correspond to the full name of the 1xbet account holder.
4.5 The list of available payment methods may vary according to the company's discretion and/or the player's geographical zone.
4.6 By choosing to wager real money on games of chance, the user accepts the potential risk of losing.
4.7 Bets and deposits made on the site may be subject to a refund under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 In order to make a withdrawal, the user's account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless explicitly stated otherwise in the terms and conditions of the specific promotion.
5.3 A deposit must be wagered at least 1 (one) time before any part or all of the balance can be withdrawn, in accordance with the standards imposed on us in the fight against money laundering.
5.4 Withdrawal methods are linked to the deposit methods used during previous deposits. If a payment method does not allow the proper execution of a payment, we reserve the right to choose the method of payment for the withdrawal.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a method of payment of our choice even if it is not the one initially requested. Withdrawal requests to non-refundable credit cards will be issued to an e-wallet of choice or by bank transfer. In this case, all processing fees are borne by the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless otherwise stated in the Promotional Terms and Conditions, or except at our discretion, for example in the case of players with a privileged status.
5.7 Withdrawal requests may be cancelled at any time by the player as long as they have not been processed by the financial department.
5.8 If the withdrawal amount is limited (in the case of a win thanks to a free sign-up bonus for example), any balance exceeding the maximum allowed amount will be cancelled and removed from the account.
5.9 Any withdrawal request cancels active bonuses in progress, including unactivated free spins (see Bonus General Terms).
5.10 In the event that one or more deposits are cancelled or refused by the payment provider, we reserve the right to refuse or withhold any amount of bonuses or associated winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, analysed and confirmed and provided that no further verification is necessary.
5.12 Any withdrawal request will be subject to verification by our fraud department which reserves the right to cancel in whole or in part the funds, in case of non-compliance with these Terms and Conditions. The player will then be informed by email. (see 14. Account closure and fund retention).
5.13 It is the player's responsibility to inquire about taxes and duties applicable to their winnings in their jurisdiction.
6. Bonus and Promotions
6.1 To consult the terms and conditions for the use of bonuses please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 9 AM to 10 PM) or by email.
7.2 The user undertakes to use correct and respectful language in their interactions with members of the 1xbet team. Any abuse or behaviour deemed inappropriate may lead to suspensions or permanent account closure.
8. Anti-Money Laundering and Countering the Financing of Terrorism
8.1 We are subject to anti-money laundering and counter-terrorist financing laws and, in this regard, must carry out due diligence on all accounts.
The information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our Privacy Policy and will not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided for our due diligence obligations, to conduct public searches and to perform checks to verify the accuracy of the information supplied.
8.3 While we carry out our due diligence measures, the player may be permitted to continue to use their account. However, they will not be allowed to make withdrawals from that account until our verification procedures are completed.
8.4 Where we are unable to fulfil our due diligence obligations because we have not received the required information from the player or we are unable to verify their identity, no activity may be carried out from the account and the account will be suspended and/or closed. In such a case, we will return any deposited funds present on the account at the time of suspension and/or closure, unless it is necessary for us to delay or withhold payment of all or part of the player’s funds to comply with our legal obligations.
8.5 The user agrees to cooperate and to provide additional information and/or supporting documentation necessary for the fulfilment of our obligations. Any communication to provide information/documentation should not be considered as final communication in that regard.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take other measures that we may be required to take under law. We will not pay any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may, at their discretion, choose a deposit limit by setting the desired amount and period. Once registered and when that limit is reached, the player will not be able to deposit until the limit is reset. Please note that deposits already made during the period will be taken into account in the calculation of the limit.
9.2 The player may, at their discretion, choose to restrict access to their gaming area for a specified period using the "Account Freeze" option from their Cashier. Following this restriction, active funds will be frozen and no transactions may be carried out on the account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player account limit section.
9.4 Any request for account freeze and/or exclusion will only be valid for the brand on which the player made the request (www.1xbetwithdrawal.shop) and does not include other sites we operate.
9.5 Our staff have no control over Cashier options, which means they can only be modified or removed by the player. Any increase or removal of limits will take effect within exactly 24 hours.
10. Data Protection
10.1 We hereby guarantee that we adopt appropriate technical and organizational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player acknowledges that their personal data will be processed by the licensee or by any other person, company or business associated in any way or otherwise engaged by the licensee to provide services as stipulated in these terms and conditions. We will process players’ personal data in accordance with this website’s Privacy Policy.
Registration of personal data
1xbet India guarantees that the personal data of our players is always obtained lawfully and processed fairly, in accordance with the rights of the player concerned and our regulatory obligations or recommendations. This enables us to ensure a safe and user-friendly browsing experience for our players. Such information may be disclosed to law enforcement authorities or to our data processing service providers for review when consistent with our legally binding duties or obligations. 1xbet India is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is stored securely in accordance with legal requirements for data security and retention. Under applicable laws and regulations, 1xbet India is required to maintain a secure online record of all registered players. In addition, 1xbet India is required to retain all personal data submitted at registration and all data transmitted during the operation of a player account for at least five years from the player’s last transaction or account closure. 1xbet India will retain this information for the period required by applicable gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The 1xbet India website requires the storage of small data files sent by the web server to the browser, commonly known as "Cookies". The use of a cookie is in no way linked to the player’s personal information, but is intended to provide an increasingly optimized and personalized gaming experience. Please note that the website www.1xbetwithdrawal.shop cannot be used properly if cookies are disabled.
Communication
1xbet India may communicate informative and/or promotional content to its registered members via newsletters and/or SMS. The user may, at any time, unsubscribe from newsletters by clicking the "Unsubscribe" button at the bottom of the email or by replying with the word "STOP" to the SMS received.
11. Complaints
11.1 The player may contact our customer support at [email protected] and follow the instructions on the website to notify us of any complaint and/or malfunction concerning our services (registration form, transactions, bets, winnings…).
11.2 In the event of a bet not being registered in time by the servers, the casino cannot be held responsible or liable for the result of the round. Likewise, any amount staked cannot be the subject of a refund request.
11.3 Complaints are handled by the support team and passed to management if necessary. All complaints considered reasonable will be dealt with within 24 hours.
11.4 The Company cannot be held responsible for any involuntary interruption of the Site due to unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fibre optic cuts, strikes, or shortages of transport, infrastructure, fuel, energy, labour or materials; failure of infrastructure providing telecommunications and information services; hacking(hacking).
12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be submitted to the exclusive jurisdiction of India.
12.3 The gaming regulations and the platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We disclaim any liability in the event of breach or infringement of applicable law. Otherwise, we reserve the right to reject your account opening request or to disable your account. Additionally, players declare that they are not residents of the United States and its dependencies. 1xbet also prohibits persons located or residing in certain jurisdictions.
13. Account Closure and Retention of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via the chat or by sending an email to [email protected]. Any request will be processed within 24 business hours, where possible.
13.2 1xbet reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such case, the player immediately loses all rights to bonuses and/or any other promotional offers that may have been granted.
13.3 Upon account closure, regardless of the cause, if we detect cheating, irregular play, collusion, fraud/criminal activity, or a breach of these Terms and Conditions, we reserve the right to retain the funds still present in the balance. If it is not possible to pay the entire balance at once due to payment limits or for other reasons, the account will remain open until the full amount has been withdrawn by the player.
13.4 Any real cash balance on your account at the time of its closure will be credited to a payment method registered on your account and chosen by us, unless we withhold those amounts for the reasons previously cited.
13.5 Also, the Casino reserves the right, at its sole discretion, to cancel any winnings and confiscate any balance in any of the following circumstances:
a. If you have more than one active account with 1xbet ;
b. If the name shown on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc.) ;
c. If you provide incorrect or misleading registration or player profile information ;
d. If you are not of legal age in the province/state/country and/or the jurisdiction where you reside ;
e. If you have authorised or allowed (intentionally or not) someone else to access or play on your account ;
f. If you did not play individually for your own personal entertainment (i.e., you played professionally, intending to exploit our bonuses or in concert with one or more other players as part of a club, group, etc.) ;
g. If you have requested a chargeback for one of the deposits made with your credit card or any other payment method associated with your account or if you have threatened to do so ;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities ;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated “bots”) specifically designed to beat 1xbet, increase your chances of winning or that you have adopted irregular betting patterns and/or staking strategies. Therefore, any use of automated programs or devices as well as any manipulation of play such as employing the Martingale practice, the Paroli Betting System or Bonus Hunt (non-exhaustive list) are not permitted ;
j. If you have used the site, or your account, in a malicious manner.
k. If you exploit an anomaly to your advantage of the elements cited below but not limited to, the system, balances, bonuses, free spins… Related winnings may also be frozen and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the aforementioned circumstances.
14. Refunds
14.1 Refunds are in addition to the rights of a customer as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are kept in bank accounts separate from corporate accounts.
14.3 After lodging a dispute regarding a deposit-related issue, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the problem and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department, according to the nature of the request.
14.6 The refund request may be examined at any time, depending on the nature of the request.
14.7 The refund request will be subject to a diligent investigation and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc., until a precise and satisfactory conclusion can be reached.
14.8 In the event of a refund agreement, the refunded amount will accurately reflect what is owed to the player and will be proportional to the player's balance and existing winnings.
14.9 We reserve the right to withhold any refund until the account holder's identity has been established to our satisfaction.
14.10 Where possible, refunds will be made via the same method used for the deposits. If the payment method used for the deposit does not support withdrawals, the refund will be processed by bank transfer only. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we cannot send a transfer due to restricted regions, the refund may be made to a crypto wallet.
14.11 The refund will be made in full, where possible, and not staggered over a period of time.
14.12 If the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still not satisfied, they must send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the matter still cannot be resolved, the player should refer to our complaints procedure policy. (see 11. Complaints)
14.15 Where possible, the time/period between a refund request and its resolution, whether approving or rejecting the refund, will not exceed 72 hours from receipt of the request.
